Mar 24, 2023Business AnalysisBusiness Analysis: An Approachable Framework for Healthcare ExperienceApplying a Business Analysis (BA) framework for healthcare experience can provide leaders with a common approach for varying initiatives.
Mar 16, 2023Data Storytelling EssentialsNarrative Design: The Data Story ArcData storytelling marries art & science, using narrative to drive change. See its application in a short video, summarizing its power.
Mar 10, 2023Data SavvyExplain or Explore: Data Visualization VersatilityData visualization clarifies and delves into data. Using HCAHPS data illustrates its impact. Grasping its basics empowers decision-making an
Mar 2, 2023Business AnalysisCharting Your Course: Process Mapping as a Visualization ToolProcess mapping as a visualization tool is valuable for leaders to add to their data storytelling toolbox.
Feb 25, 2023Volunteer Satisfaction Index (VSI)Volunteer Satisfaction Science: A Story of Measurement That Started a MovementIn 1999, I created the VSI. Fast forward to 2023: 358 citations & global scholarship have rejuvenated its significance.
Feb 20, 2023Data Storytelling EssentialsMeasure For Measure: Start Your Data Story Where It MattersAn effective data story starts with knowing what to measure and why. Start your data story by knowing your purpose and your audience.
Feb 14, 2023Business AnalysisData Storytime for Volunteers: A Process Improvement ExampleBI tools aren't always key. Knowing metrics & audience is. A simple poster can effectively visualize improvements.
Feb 10, 2023Reflective InsightsVenn The Time is Right: Welcome to My BlogThis blog reflects my thoughts & expertise intersections. I often quip, "I think in Venn diagrams."