When volunteers were mobilized at scale during the COVID-19 vaccine rollout, their effectiveness depended on more than goodwill—it depended on preparation, support, and meaningful roles. A new study reveals why organizations need a volunteer satisfaction measurement tool to understand volunteer experience, strengthen engagement, and build sustainable programs. This research reinforces why the Volunteer Satisfaction Index continues to lead the field.

Healthcare volunteers are stepping into roles that influence patient experience and access, making satisfaction data essential—not optional. A volunteer satisfaction survey built for healthcare reveals whether volunteers feel prepared, supported, and connected. Using validated tools like the Volunteer Satisfaction Index helps leaders make data-informed improvements that strengthen retention, improve patient care, and enhance overall program performance

Measuring volunteer satisfaction in healthcare is a strategic imperative. A new national study aims to show how integrating volunteers into patient navigation and tracking their satisfaction with tools like the Volunteer Satisfaction Index, can boost retention, expand capacity, and strengthen program impact. Data on volunteers is as vital as data on patients.